Payment FAQs
1. What payment methods do we accept?
We accept UPI, Debit and Credit Cards, Net Banking, and digital wallet payments through trusted gateways like Razorpay and Paytm.
2. Is payment information secure when we make a transaction?
Yes. All transactions are processed through secure, PCI-compliant gateways. We do not store your payment details and all data is encrypted.
3. What should we do if the payment is deducted but the course isn’t activated?
Please allow up to 10 minutes for the course to reflect in your account. If the issue persists, contact us at support@dream2learn.in with the payment reference number.
4. Can we receive a GST invoice after the payment?
Absolutely. After your purchase, please email us with your GSTIN and registered company details. We will generate and share the invoice within 48 working hours.
5. Do we offer refunds?
Refunds are subject to our Refund Policy. Please review the policy for eligibility criteria and the refund request process.
6. Can we change the payment method after completing the purchase?
Once a transaction is successfully completed, we are unable to change the payment method. Please contact support if you encounter any payment issues.
7. Do we receive a confirmation email after payment?
Yes. Once the payment is successfully processed, a confirmation email is sent to the registered email address along with access details and the invoice.
8. What should we do if the payment fails but the amount is deducted?
In such cases, the deducted amount is usually auto-refunded by your bank within 5-7 working days. If the issue persists, contact your bank or notify us at support@dream2learn.in.